Our work within sustainability
Responsible business is central to our success. We are convinced that it generates a long-term value for us and our stakeholders. If we take responsibility today, we increase our prospects of running a successful business in the future. We want to contribute to the UN’s global sustainable development goals.
Sustainability is important to us at Nordax. Integrating sustainability into our day-to-day-operations is a stated desire of our Board of Directors and management team.
Responsible lending is our core business and main focus within sustainability. Without question we will continue to offer our customers loans they can afford and give them the information they need to make well-informed decisions. Besides responsible lending, we have identified the following focus areas within sustainability: employee well-being, efficient use of resources and solid business ethics. These areas were identified through dialogue with customers, employees, shareholders and other stakeholders.
We are UN Global Compact participants and its ten principles for responsible business guide our work with sustainability, where we strive to improve and develop our operations and contribute to the fulfilment of the global sustainable goals set in the UN Climate Change Convention in 2015. We published our first sustainability report according to the GRI G4 framework in 2016.
We have let one column in this years Annual Report GRI-index show how we contribute to the ten principles of UN Global Compact and the Communication on Progress. Follow the link below to read our Communication on Progress in its entirety:
We also refer to our 2016 Annual Report in our COP, which can be found here.
Responsible lending is our core competency. We help people make informed decisions for a life they can afford. In Nordax’s business model there is a built-in risk that our customers, due to various circumstances, may incur problems repaying their loans, which is undesirable for them, society and us as a lender. That explains why responsible lending is vital to our sustainability work.
Our customers are always our main focus at Nordax. We are extremely proud of that we reached the top three placement in the end of 2017, according to customer satisfaction surveys conducted by Bright International. This is something we strive to maintain everyday.
RESPONSIBLE LENDING AT NORDAX
We offer loan products only to customers who are financially stable, and we always make a thorough credit assessment to reduce the risk that they will face future problems. If a customer has a problem repaying a loan, we step in to help. We have specially trained employees who contact customers early on to remind them that a payment is late, so that we can work together to find a solution and if possible offer advice and support.
We think it is sound that our customers do not receive their money the second they apply for a loan. All our lending is comprised of instalment and amortising loans. If a customer wants to amortise faster or prepay their entire loan, we do not charge additional fees.
Our ambition is a net credit loss level of 2% over an economic cycle, a level we have been well below in recent years. In 2017 the credit loss level was 1.6%. Our aim is to continue to grow the loan portfolio, but growth may not come at the price of less thorough credit assessments.
Our employees are our most important asset. Competent and motivated employees who enjoy their work provide better service. Thanks to broad competence and personal responsibility, a corporate culture based on participation and decisiveness has emerged. An encouraging atmosphere, short decision paths and a working environment noted for cooperation, job satisfaction and commitment foster motivation.
SAFE AND SOUND WORKING ENVIRONMENT
Employee wellbeing will help us to succeed. We are an inclusive bank where everyone should feel welcome, seen and heard. To become the leading niche bank in Europe, we have to undertake the journey together.
Equality and diversity are important to us. It is obvious that our employees should reflect the society we operate in. This contributes to an inclusive workplace were initiative is welcome – it is a key to our success.
LEADERSHIP AT NORDAX
Leadership at Nordax means understanding and taking responsibility for our business and driving it forward by managing and developing others. We place a premium on hands-on leadership, where managers sit together with their staff in an open-plan office to make daily and individual coaching possible.
Nordax leaders are responsive and present and focused on leading and developing. Our workplace is characterized by co-operation, joy and commitment.
Solid Business Ethics
Nordax wants to contribute to an ethical business community, not least to create confidence in the financial market. Fair treatment, transparency and taking responsibility are Nordax’s three business ethics priorities.
For Nordax, it is fundamental to act ethically and responsibly, which includes meeting legal requirements and ethical standards and maintaining a sound risk culture. Nordax has established a business ethics framework that includes strategies, processes, internal rules and reporting routines to promote sound and ethical behaviour in everything the bank does.
High ethical standards apply to the entire company, from the Board of Directors to each individual employee. Most of the business ethics framework is incorporated in Nordax’s policy on ethical standards. Parts of the framework are also in other governing documents. To create a more uniform approach to business ethics, our code of conduct was introduced in the company in November 2017. The code guides us to act ethically, correctly and responsibly as we continue to create long-term value and relationships with customers and other stakeholders. It also guides us internally, to create a culture within the company and an attractive workplace.
CONFLICTS OF INTEREST
Conflicts of interest are unavoidable, and identifying and managing them is essential in order to maintain complete confidence. Nordax has routines to continuously identify and manage potential conflicts of interest at every level of the company.
FIGHTING FINANCIAL CRIME
At Nordax, the term financial crime refers to money laundering, terrorist financing, bribes and corruption. Nordax takes a number of measures on a daily basis to prevent and detect financial crime. Fighting it is a matter of course for Nordax, first and foremost to curb crime in general, but also to protect the business and the brand.
Nordax advocates transparency and encourages employees to report suspected irregularities, unethical or unlawful behaviour within Nordax. Reporting can be done anonymously to closest manager, the Chief Compliance Officer or the Chairman of the Risk Committee through Nordax’s risk management system. All reports are investigated immediately and appropriate action is taken.
For every company in the financial sector, internal governance and control are indispensable. This also covers activities and businesses that are outsourced to suppliers and partners. Nordax has extensive routines to continuously monitor outsourced operations and ensure compliance and effective risk management.
For Nordax, good governance and control are indispensable and include activities and operations that have been outsourced to suppliers and partners. Nordax has extensive routines to monitor outsourced activities and guarantee compliance and effective risk management. In 2017 a new process was established o better control suppliers and partners and ensure that outsourced activities are being properly monitored. By placing demands on our suppliers, we can contribute to sustainability inside Nordax and out.
Our customers’ needs and demands are the basis of Nordax’s business. Ethical treatment of current and prospective customers is fundamental. Nordax tries to give every customer personalised service. Well-informed decisions are essential to satisfied and profitable customers, which in turn creates the potential for building a sustainable business that creates value.
Effective Use of Resources
The environment and climate change are one of today’s most important issues for society. While our environmental impact is limited, that doesn’t mean we can rest easy. We challenge ourselves in everything we do and search opportunities to reduce our impact.
COMMUNICATION WITH CUSTOMERS
Direct mail and advertising is an important part of our distribution model. We offset the carbon footprint of our print marketing by planting trees. To reduce our impact and simplify for our customers, we always try to digitalise communications.
We have a well-functioning waste management solution at our office to maximise the recycling of paper, plastics, electronics and other recyclables. For example, all reusable electronic equipment is given to a partner that specialises in reuse and lifecycle management of IT products.
The environmental impact of our office and travel is limited, but here as well we try to reduce it. All employees have been informed at meetings and through the intranet of the travel policy we established in 2016. They are expected to be eco-friendly and cost-effective travellers. We will try to use mass transit and travel by train rather than car, taxi or air whenever possible.
Electricity consumed in our office and cooling for our server room is from renewable sources. In 2017 we signed a green lease with our property owners. We dialogue with them annually about resource consumption, focusing on how to reduce it.